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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up menu will open. It contains thorough info about all the operations that you can perform on the page in question. Each popup opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge selection of how-to videos illustrating how to use our web hosting Control Panel. They're created for those of you who would like to see how things are being done instead of only reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you need, take a gaze at our extensive Frequently Asked Questions database, which contains questions asked by actual clients and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new articles so as to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can contact our fantastic team of technical support engineers available 24/7 and ready to help you with any issue. Each support ticket you send will be replied to within 1 hour (the average response time being approximately twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 185553

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com